Kaelus values the protection of personal data, and we therefore place great emphasis on protecting your privacy. This Privacy Policy explains and clarifies how we, as data controller, treat our site visitor’s and customer’s personal data according to (EU) 2016/679, the General Data Protection Regulation (GDPR). This policy will apply in situations where Kaelus (hereinafter "Kaelus", "we", "us" and "our") treats personal information collected from the site. By using our site, you agree that your personal information is processed in accordance with this Privacy Policy.
What is personal data?
Personal data is any information relating to an identified or identifiable natural person: an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
What types of personal information do we collect and is it secure ?
We collect personal information from you when you place an order, respond to a survey or fill out a form. When ordering or registering on our websites, you may be asked to enter your name, e-mail address, mailing address, phone number, and credit card information.
Our websites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our Sales department for assistance.
Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it's transferred over the Internet. We do not retain credit card information in our systems.
Purpose with processing of personal data
The information we collect from you can be used for any of the following purposes:
Give you a more personalized service
Your information helps us better meet your individual needs. If you have enabled cookies in your browser, that information can be used to be able to provide a personalized user experience.
Improve and optimize our website
We are constantly striving to improve the performance of the site. We continually strive to improve our website offerings based on the information and feedback we receive from you. We also collect information on website traffic patterns on a macro-scale which is not tied directly to your personal information.
Improve our customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
Process transactions
Submit your goods and deliver the services you purchased from us.
Improve our communication
The e-mail address you provide can be used to send you information and updates about your order, company news, information about other similar products and services, Kaelus events and newsletters. To send product guides and other communications to keep you updated on our most current products and services. We may also use your address to send you occasionally new product announcements and our customer satisfaction survey, to help us know how we can improve our services and performance. You may elect to opt out of either of these uses of your mailing address by contacting us at info@kaelus.com.
Note: you can cancel your subscription at any time by following the instructions at the bottom of each email. If you have enabled cookies in your browser, your cookie information can be combined with data you've provided on our site to improve the customer communication.
Recipients of the personal data
We may disclose your personal information to all companies in our group (i.e. subsidiaries) insofar that it is reasonably necessary for the purposes stated in this privacy policy. We do not sell, trade or otherwise transfer your personal information to third parties. Exceptions are trusted third parties that help us to run the site, conduct our business, deliver the goods you order or provide service, if these parties agree to keep the information confidential and not use it for other purposes that not agreed upon. We may also disclose your personal information where we find it necessary to comply with statutory requirements, maintain the site's policies or protect our or others' rights, property, or security. Non-personally identifiable information gathered from the website about visitors may, however, be provided to third parties for marketing, advertising or other use.
We have agreements with third party service providers to help us get a better view of the site visitors. These service providers are not allowed to use the information they collect on our behalf for anything other than helping us operate and improve our business.
If your personal data will be disclosed with any other recipients than stated in this Privacy Policy, we will provide you with information about that disclosure at the time collecting your personal data and obtaining your consent.
Cookies
Cookies are small files that a web site or service provider sends to the hard disk of your computer through the browser (if you allow) and which causes the site to recognize your browser and can retrieve and remember certain information.
We use cookies to execute some essential functionalities and improve the user experience in our web as well as compile statistics on traffic and communication on the site.
Cookies are also used for communicational purposes to improve our customer communication as well as measuring the site analytics. Cookies tell us where our site's users have visited, help us measure and target our advertising and marketing activities as well as search results through internet search engines, and provide us with information about our users so that we can develop our online services.
If you have enabled cookies in your browser, your cookie information can be used to improve our communication with you through emails, newsletters and such.
You can also choose to turn off cookies in your browser, and / or delete stored cookies in your web browser. Note that blocking cookies may affect the functionality of the site.
How long we keep your personal information
We will only save your personal data for as long as it’s relevant for the purpose it was originally collected for. More specific information about retention time for processing of personal data will be provided to you when we collect personal and obtain your consent for specific purposes. When you, for example, sign up to our events we will provide you with the retention time for the processing of personal data for the event.
Your personal rights
You are entitled to request a report on what personal information we have about you by requesting a so-called registry extract. This can be made free of charge once a year. You also have the right to request that incorrect information about you shall be corrected, as well as the ability to request removal of your personal information. You have the right to withdraw your consent to processing of personal data and to prohibit the use of your personal information for direct marketing purposes.
To submit any request, please contact us for more information.
You have the right to submit eventual complains about processing of your personal data to the national supervisory authority (Datainspektionen).
Transfer to third Country
Information we collect when you are visiting our website can be stored and processed and transferred between all the countries in which we operate to use the information in accordance with the Privacy Policy. However, Kaelus will not transfer the personal data you provide us to countries outside the European Economic Area (EEA) without explicitly informing you about that transfer.
Links to third parties
We may, at our discretion, publish or offer third-party products on our website at our discretion. These third-party websites have their own, independent privacy rules. We therefore take no responsibility for the content and activities of these linked sites. However, as we want to protect the privacy of our site, we welcome comments on these websites.
How do we respond to “Do Not Track” signals or similar user notifications that we receive from your browser?
We do not track our customers over time and across third party websites to provide targeted advertising and therefore our websites do not respond to Do Not Track (DNT) signals.
Can third parties track your on-line activities while on our websites?
Some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you should be able to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Changes to this Privacy Policy
Kaelus reserves the right to update or change this Policy at any time and you should visit this site regularly to obtain the latest version.
This policy was last updated: 2021-01-15
How to contact us
If you have any questions regarding this privacy policy or our processing of personal data, or want to contact us regarding your personal data, please contact Kaelus DPO, at: info@kaelus.com